I got the Surface 2 as an early Christmas gift from my lovely wife a few days ago and I’m finally able to get some hands-on time with it. I have the Type Cover 2 to go along with the tablet, and all was well in the first 24 hours. Everything was working fine and I quickly fell in love with the tablet/keyboard experience.
Fast forward 3 days and I’m having a nightmare of a time. The keyboard has stopped responding despite being properly connected. I know the two devices are connected because the keys are lit up like a Christmas tree (the Type Cover 2 has backlit keys). I’ve installed all the updates, patches, etc. and it took hours to get everything up to date. I followed this guide by Microsoft and went through all the possible solutions — still nothing.
Normally I would just head back to the place I bought it, in my case Best Buy, and exchange it for a new one. But right now the Surface is out of stock everywhere. Not even Microsoft stores have any in stock. So I have a few days before more come in to try to troubleshoot this problem. As I type this I am chatting with Microsoft support, who is surprisingly good on a Saturday morning to see if I can get this resolved with software.
Besides the keyboard, this thing flies. The 2-position kickstand is so helpful and I’m happy with this tablet even without the keyboard. But for my usage, and the reason I paid a premium price for this product, is to have the keyboard + tablet experience. So I need to get these issues fixed asap.
I’ll keep you updated with my Type cover keyboard problems on my Surface 2.
Update 1/17/2014: Since I was within the 30 day window of purchase, I exchanged out both units and haven’t had any problems since.